HomeFix a problemFix a problemHaving trouble? Find quick, clear solutions for common issues—like connection errors, offline messages, or LED warnings, so you can get your in.touch 3 and Gecko App working again.22 articlesAbout in.touch 2 and app compatibilityWhat’s the difference between the CO module and the EN module?How to tell the difference between an in.touch 2 EN and an in.touch 3 ENPair the CO (Spa) and EN (Home) modulesHow to factory reset the in.touch 3 EN (Home) module“Internal Server Error” or “Provisioning could not be completed” during setupSpa not appearing in the Gecko App after setupLED status reference guide – EN (Home) moduleLED status reference guide - CO (Spa) moduleLED status reference guide for Gecko waterlabHow to change the RF channel of your in.touch 3Weak or Bad RF connection between in.touch 3 modulesMy spa is not sending samplesContact our Support teamConnection issue with eero Wi-Fi systemsAfter a factory reset: in.touch 3 Home won’t connect to the appI've accidentally deleted my spa from the appI purchased a used spa or a used in.touch 3 unitMy spa is connected but not communicating with the app“This monitor is currently owned by another account” errorConnection issue with mesh Wi-Fi systemsSmart Spa routine is temporarily unavailable.