Fix a problem
Having trouble? Find quick, clear solutions for common issues—like connection errors, offline messages, or LED warnings, so you can get your in.touch 3 and Gecko App working again.
- About in.touch 2 and app compatibility
- What’s the difference between the CO module and the EN module?
- How to tell the difference between an in.touch 2 EN and an in.touch 3 EN
- Pair the CO (Spa) and EN (Home) modules
- How to factory reset the in.touch 3 EN (Home) module
- “Internal Server Error” or “Provisioning could not be completed” during setup
- Spa not appearing in the Gecko App after setup
- LED status reference guide – EN (Home) module
- LED status reference guide - CO (Spa) module
- LED status reference guide for Gecko waterlab
- How to change the RF channel of your in.touch 3
- Weak or Bad RF connection between in.touch 3 modules
- My spa is not sending samples
- Contact our Support team
- Connection issue with eero Wi-Fi systems
- After a factory reset: in.touch 3 Home won’t connect to the app
- I've accidentally deleted my spa from the app
- I purchased a used spa or a used in.touch 3 unit
- My spa is connected but not communicating with the app
- “This monitor is currently owned by another account” error
- Connection issue with mesh Wi-Fi systems
- Smart Spa routine is temporarily unavailable