Contact support

Overview

You can reach our support team directly from the Gecko app using the chat. The chat is linked to your account, so we can see which spa you're writing about.

How to open the chat

1. Open the Gecko app.

2. Tap the ☰ menu in the top left corner.

3. Tap Help.

4. Tap CHAT.

How the chat works

• The Gecko AI assistant answers first. It can guide you through most common issues right away.

• If your question needs our team, your conversation is passed to a support specialist.

• Our team's reply arrives in the same chat, so you can come back to it anytime.

💡 Tip: You don't need to start a new conversation. Adding to the same chat keeps all the details in one place.

Help us help you faster

Including these details saves a few back and forth messages:

• What you see, and since when

• The LED colors on your EN (Home) and CO (Spa) modules

• Your router or internet box brand and model, for connection issues

• A screenshot of any error message