Where to find your Gecko Waterlab firmware version and serial number

Last updated 4 months ago

Overview

Your Gecko Waterlab system includes a smart probe that measures water quality in real time.
Each Waterlab unit and probe has its own firmware version, serial number, and part number, which help identify your hardware and ensure proper support or maintenance. You can find this information directly in the Gecko App.

Step-by-step instructions

  1. Open the Gecko App
    Launch the app on your smartphone or tablet.

  2. Tap the Menu icon (☰)
    Located in the top-left corner of the screen.

  3. Go to Settings → Devices
    From the list, select Settings, then tap Devices.

  4. Scroll to the “Gecko Waterlab” section
    Under Devices, you’ll find a section labeled Gecko Waterlab.
    This displays key details about your Waterlab hardware.

Information shown

In this section, you’ll find:

  • Firmware Version – The version of software running on your Waterlab.

  • Serial Number – A unique identifier for your Waterlab unit (used for technical support).

  • Part Number – Identifies your Waterlab model.

  • Hardware Revision – Indicates hardware generation or version.

  • Probe Serial Number – The unique identifier for your Waterlab probe.

Tips & related info

  • Keep a record of your serial numbers, they’re required when replacing probes or contacting Gecko Support.

  • Firmware updates for the Waterlab are installed automatically when the device is connected to the internet.