Smart Spa routine is temporarily unavailable

Overview

If you see the message “Smart Spa Routine is temporarily unavailable”, it usually means your in.touch system needs a firmware update before the feature can be used.

This is common for new installations and is typically resolved automatically.

Why this happens

Smart Spa Routine requires an active Gecko Premium subscription and a compatible firmware version on your in.touch Home module.

If your system is not yet up to date:

• The feature will be temporarily unavailable

• You may see this message in Energy → Smart Routine

What you need to do

In most cases, no action is required.

• Firmware updates are applied automatically

• This process can take 24 to 72 hours after setup

💡 Tip: Make sure your in.touch Home module is powered on and connected to the internet so it can receive updates.

If you just set up your spa

This situation is completely normal for new users.

Your system needs a short period to:

• Connect to the cloud

• Receive the latest firmware

• Enable all available features

Check your Gecko Premium subscription

Smart Spa Routine is part of Gecko Premium. If your subscription has ended, the routine stops and your spa stays in the Water Care mode it was in at that moment.

To turn the routine on: go to Energy → Smart Routine, then turn on the switch.

👉 How to verify your Gecko Premium subscription

When to contact support

If Smart Spa Routine is still unavailable after 72 hours:

• Confirm your system is connected to the internet

• Then contact support for assistance