What the cloud icon means on your dashboard

Last updated 4 months ago

Overview

At the top-right of your Gecko App dashboard, you’ll see a cloud icon ☁️. This icon indicates your connection status, showing whether your spa, the Gecko cloud, and your app are communicating properly.

If there’s a connection issue, the cloud icon changes color to help you identify where the problem is. You can tap the icon for more details about the connection path.

Cloud icon colors and their meanings

Color

Meaning

What it indicates / What to do

🟢 Green

All connections are OK

The app, Gecko cloud, and your spa are fully connected. You can control your spa remotely without issues.

🟠 Orange

Cloud is OK, but the spa is not reachable

The app can reach the Gecko cloud, but the cloud can’t communicate with your spa.
👉 Check your in.touch 3 EN (Home) and CO (Spa) modules, one of them may be offline or disconnected.

🔴 Red

Device can’t reach the cloud

The in.touch 3 EN (Home) module has lost internet connection.
👉 Make sure your router is online and the Ethernet cable is connected securely.

⚪ Gray (no icon)

Disconnected / Unknown

The app hasn’t yet updated connection status. Try refreshing the app or checking your network.

How to view detailed connection info

  1. Tap the cloud icon ☁️ in the top-right corner of your dashboard.

  2. A pop-up will appear showing a visual connection path between your:

    • Smartphone or tablet

    • Gecko Cloud

    • Spa (in.touch 3)

  3. The diagram will highlight where the issue is occurring.

    Example: “Your spa is not connected to the internet.” means your in.touch 3 EN module can’t reach the cloud.

Tips & related info

  • A green cloud confirms your spa is online and ready for remote control.