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Connection and setup

The app says my spa is offline

Last updated About 2 hours ago

You might see this as

  • "My app says my spa is offline"

  • "Spa stopped checking in"

  • "It worked fine, then it lost connection"

  • "It's not connecting since the power went out"

Quick answer

Your spa reaches the Gecko app through two blue in.touch boxes: the Home module, plugged into your router with an Ethernet cable, and the Spa module, inside your spa's access panel. The light on the Home module tells us which link is down, so that is the first thing to check.

Find your situation: the Home module light

Home module light

What it means

What to try

Solid blue

Online and linked to your account. The break is between the Home module and the spa

See My Home module blinks and never links to the spa.

Solid green

Connected to your router but not to the Gecko cloud

If your spa isn't in the app yet, finish the setup. If it already was, try the restart below, then see My spa keeps disconnecting.

Purple

Connected to your router, but the router has no internet

Check that other devices in your home are online, then restart your router.

Solid red

The Home module doesn't detect your router

Check the Ethernet cable at both ends, then try another port on your router or another cable.

Red, blinking fast

Installing an update

Please don't unplug anything. Wait 10 to 20 minutes.

Blue, blinking fast

Saving a backup

Please don't unplug anything. Wait 10 to 20 minutes.

Any color, blinking slowly

Pairing mode: not linked to the spa yet

See My Home module blinks and never links to the spa.

Going through several colors

Normal for a moment when it starts or after a reset

If it keeps cycling, contact the place you bought it from. If you bought it from Gecko, contact us in the chat.

White

The module can't start properly

Contact the place you bought it from. If you bought it from Gecko, contact us in the chat.

Steps: restart both modules in this order

This turns your spa off for a moment. Skip it if the Home module light is blinking fast. It is also the first thing to try after a power cut.

  1. Turn the spa off at its breaker for 15 seconds, then back on.

  2. Unplug the Home module for 10 seconds, then plug it back in.

  3. Give the app 2 minutes to reconnect.

Still offline? Send us these in the chat

  • The color of the Home module light, and whether it blinks

  • The color of the Spa module light, if you can see it

  • Your router or internet box brand and model, and whether the Home module is plugged into the main router, a mesh unit or an extender

  • What you already tried

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