The app keeps asking for a water report

Last updated About 3 hours ago

You might see this as

"I just entered a water report and it still says one is needed"
"My app wants a water report every day"
"I keep getting a notification that an action needs attention"
"I don't have a probe, how do I clear this alert?"
"I entered a wrong value, how do I delete it?"

Quick answer

The Gecko app reminds you to test your water so it can keep your water care steps up to date. A Gecko waterlab measures pH and sanitizer on its own, but the app still asks for a manual test now and then for the readings the probe doesn't measure. You can clear the reminder yourself.

Find your situation

What you see	What it means	What to try
The reminder is still there right after a test	The test wasn't saved, or a reading is still out of range	Open Water and check that your latest test shows today's date. If a reading is still out of range, see Why a water reading still appears out of range after completing an action.
A reminder or notification you want gone	A water care reminder	Open the reminder and tap Snooze, or run a new test. The reminder clears once a test is saved.
A sensor or probe alert, but you don't have a Gecko waterlab	The app expects a probe that isn't there	Contact us in the chat so we can look at your spa's setup.
A wrong value in a water test, or a refill you didn't do	The entry is saved in your history	Entries and refills can't be deleted or undone. Run a new test: the app always works from your latest one.

Still not right? Send us these in the chat

The exact message you see, or a screenshot
Whether your spa has a Gecko waterlab
When you entered your last water test

Was this helpful?

Still need help? Ask the team